1.5 Remove Problem-solving

Each school has its challenges or problems. These challenges may be very minor; thus, they are swiftly resolved. Other challenges may be complex and require an excessive amount of effort to be resolved. Poor learner achievement is a classic example of a complex challenge. In many ways, such a challenge requires the school’s stakeholders to engage in a problem-solving process. The team needs to remember that problem-solving is a systematic multi-step approach. The problem-solving process’ success requires that such an exercise be conducted in a non-judgmental, collaborative atmosphere.

Problem-solving has various approaches. Generally, these approaches tend to mirror or build on the seven-step approach (Figure 10):

  1. Define the problem.
  2. Identify the probable causes.
  3. Brainstorm options to solve the problem.
  4. Select a viable and actionable option.
  5. Design and develop an implementation plan.
  6. Implement the plan and monitor the attainment of results.
  7. Review the solution.

While problem-solving steps are linear, complex challenges in a complex system, such as a school, require an iterative problem-solving process.

This unit pays attention to step 2 (identifying probable causes of the challenge WE face) of the problem-solving process. The effective problem-solving process is best illustrated by the three pillars. Click on the information icon on the image below to reveal what each component means.